But their identities are often shrouded in secrecy, and I think I know why. Of course, these folks should be on every page of the website, the same way forward-looking news organizations publish the names and emails of editors at the bottom of each story. But we have an amazing research team, capable of finding the company employees whose names and contact information are a closely guarded secret: the executives who handle customer service problems. ![]() And now we do.Īctually, I should say before today those names weren’t public. But then George Fornero asked our team for help with a Quest Diagnostics case. ![]() Before today, we didn’t know the names, numbers and email addresses for the customer service executives at Quest Diagnostics.
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